Social needs screening
Validated assessments across housing, healthcare, food, finances, utilities, and transportation. Identify what employees are actually facing — not just what they report to HR.
HealthWorks
Comprehensive social care for your workforce
HealthWorks is a benefit navigation platform built for employers. ITO Health Navigators screen employees for unmet social needs and connect them to housing, healthcare, food assistance, financial support, and community resources, so your team stays stable, supported, and at work.
The Challenge
Your benefits package has a blind spot
Traditional benefits cover medical, dental, and retirement. But frontline employees face housing instability, food insecurity, healthcare gaps, and financial shocks that your benefits package wasn’t designed to solve — and that directly drive absenteeism, turnover, and healthcare costs.
| Everyday | What Typically Happens | HealthWorks |
|---|---|---|
| Employee faces housing crisis | HR has no visibility or resources to help | Navigator assesses full situation, identifies programs, files applications |
| Health coverage lapses | Employee loses Medicaid, uses ER instead | Navigator prevents coverage gaps through proactive recertification support |
| Employee needs food assistance | Doesn’t know what they qualify for | Navigator screens across SNAP, WIC, food banks, and community resources |
| Financial emergency hits | Employee misses work, falls behind on bills | Navigator connects to emergency funds, utility protections, and financial aid |
| Patchwork of referrals | Fragmented, no follow-through | Coordinated navigation with follow-up until resolved |
What’s Included
One program, built for your employees
HealthWorks combines dedicated human navigators with ITO’s HealthBase platform to deliver measurable outcomes — not just referrals.
Dedicated health navigators
Employees get direct access to ITO Health Navigators who provide hands-on support — completing applications, gathering documentation, and coordinating with agencies on their behalf.
Benefits navigation
Navigators screen employees for public benefits including Medicaid, SNAP, utility assistance, housing programs, and emergency financial aid. Most employees don’t know what they qualify for.
Closed-loop follow-up
Every case is tracked from identification through resolution. Navigators follow up with agencies, prevent benefit loss from missed deadlines, and ensure employees actually receive support.
Outcomes reporting
Real-time dashboards track engagement, challenges identified, actions taken, and resolutions. See exactly where your workforce needs support and what the program is delivering.
Confidential & voluntary
Employee participation is entirely voluntary. All interactions are confidential. Data is aggregated for employer reporting — individual employee details are never shared with HR.
Configured For Your Workforce
Flexible deployment for different workforces
HealthWorks adapts to the size, structure, and needs of your employee population.
For employers
Employee social care screening, benefits navigation, and case management through HealthWorks — our employer-configured version of HealthBase.
Learn moreFor health systems
Screen patients and community members for social determinants of health, coordinate referrals, and track outcomes across your care network using HealthBase.
Learn moreEarly Results
Impact you can measure
Results from the first 10 weeks of a HealthWorks deployment with ~200 frontline employees at a food delivery company.
- 30
- Employees engaged
- 94
- Challenges identified
- 50
- Actions taken
- 35
- Challenges resolved
Challenges by Need Area
Anonymized, aggregate data from initial program deployment.
FAQ
Frequently Asked Questions
What is HealthWorks?
HealthWorks is a benefit navigation platform built for employers. ITO Health Navigators screen employees for unmet social needs and connect them to housing, healthcare, food assistance, financial support, and community resources — helping stabilize the workforce and reduce turnover.
How is HealthWorks different from a traditional EAP?
Traditional EAPs focus on counseling and mental health referrals. HealthWorks addresses the full range of social determinants — housing, food, healthcare coverage, utilities, and financial emergencies — with dedicated navigators who complete applications and follow through until issues are resolved, not just referred.
Is employee participation confidential?
Yes. Employee participation is entirely voluntary, and all interactions are confidential. Data is aggregated for employer reporting — individual employee details are never shared with HR.
What size companies is HealthWorks designed for?
HealthWorks is designed for employers of all sizes that employ frontline and hourly workers. It adapts to the size, structure, and needs of your employee population through flexible deployment configurations.
What results can employers expect from HealthWorks?
In an initial 10-week deployment with approximately 200 frontline employees, HealthWorks identified 94 social challenges, took 50 actions, and resolved 35 challenges. The top need areas were housing (29%), healthcare (23%), and food (20%).
Give your workforce the support they actually need
See how HealthWorks can reduce turnover risk, improve benefit utilization, and protect your frontline employees.