For the people you serve
People answer questions once, not on five forms. Staff submit applications for food, cash assistance, Medicaid and more during the visit, so people leave with benefits in process.
HealthBase
Finish the application, not just the referral
HealthBase is care coordination software for health centers, health systems, behavioral health providers, community organizations and employers. Staff complete benefit applications with people and follow each one through, with your team or ours doing the work.
What changes
Less running around for the people you serve and your staff
Too often, people are handed a referral and left to follow up on their own. With HealthBase, the work gets finished while the person is still with you.
For your staff
Care coordinators and community health workers see each person’s needs, applications and next steps in one place. A phone call, a fax and a follow-up become one visit.
For your program
Every application is tracked until it is decided, across your team and partners. You can show funders what was applied for, approved and resolved.
Two ways to run it
Run HealthBase with your own team, or have ours run it for you
It is the same HealthBase either way. The difference is who does the day-to-day work with the people you serve.
Your team runs it
Your care coordinators, navigators and community health workers use HealthBase every day. We set it up around your programs and partners, train your staff and support them after launch.
A good fit for
- Health centers and health systems with care coordination staff
- Behavioral health providers
- Community organizations and grant-funded programs that work across partners
ITO staff run it for you
Trained ITO navigators and community health workers use HealthBase on your behalf, from the first conversation until each need is resolved.
A good fit for
- Employers supporting frontline and hourly workers
- Organizations without staff to spare for benefits work
- Programs that want the work done without hiring a team for it
Results
What HealthBase did for a state benefits program
A state human services department put HealthBase in the hands of its community partners, so staff could complete applications during appointments instead of handing out paper referrals.
- 88%
- of applications approved
- against a 30% national average
- 13,412
- applications completed and submitted
- through HealthBase in its first year
- 10×
- benefits uptake
- compared with before HealthBase
State case study
Applications finished at the first appointment, across a whole partner network
Community health workers and case managers filled in and submitted applications for food assistance, cash assistance and Medicaid renewals while the person was with them. People left with their benefits in process.
Read the state case study“The platform has reduced the time spent completing applications and has streamlined how staff support patients in navigating benefits and services. These efficiencies have allowed our team to focus more time on direct patient engagement and care coordination.”
ITO runs it for you
Our navigators do the work alongside the people you serve
Some organizations want the results without building a benefits team. ITO’s trained navigators and community health workers run HealthBase for you. They complete applications with people, gather documents, work with the agencies and follow up until each need is resolved.
Employers are served mainly this way. Participation is voluntary and confidential: you see what the program achieves, never an employee’s details.
This is the service we used to call HealthWorks.
Housing
Rental help, housing programs and protection from utility shutoffs.
Food
SNAP, WIC, food banks and other community food programs.
Healthcare
Medicaid applications and renewals, so coverage does not lapse.
Financial
Emergency funds, cash assistance and help catching up on bills.
Works with MediKey
Keep people covered from the same place
MediKey runs inside HealthBase
MediKey is our Medicaid enrollment and renewal software. Switched on in HealthBase, it uses the same records and the same team to reach people before their renewal is due, so coverage does not lapse while you help with everything else.
How MediKey keeps people coveredTell us how your team helps people today
We will show you what HealthBase would change, and tell you plainly whether your team or ours should run it.