From the ITO Health team

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Medicaid policy, health system operations, and social care technology — insights from the people building it.

Graphic illustrating Medicaid work requirements under H.R.1, showing how paperwork, reporting requirements, and administrative barriers can put health coverage at risk for millions of eligible Americans.

A Big Ugly Policy Situation

The new CMS rule implementing H.R.1's Medicaid work requirements puts up to 10 million people at risk of losing coverage, most of them not because they don't qu…

entrepreneurshiphealthcare

Why?

In healthcare, money is necessary—but it shouldn't be the mission. A reflection on purpose, incentives, and keeping "why" at the center of innovation.

healthcarehealth tech

Rx: Put the "Primary" back in Primary Care

Primary care improves outcomes and lowers costs, yet healthcare continues to underinvest in it. Here's why the system treats care as a gate instead of a foundat…

healthcarehealth tech

Why We Should Stop Talking About Healthcare Costs

Healthcare "costs" sound unavoidable. Healthcare spending is a choice. Reframing the language reveals who benefits from the system—and who pays.

customer servicehealthcare

Empathy is off-script

Most companies train their people to follow specific rules and use scripts to interact with customers – even in healthcare and health tech. Here's what to say w…

consumer researchdesign

Human-centered design isn’t enough

Every health tech company will tell you they practice human-centered design. Good – they should, because it matters. Centering the people you hope to serve when…