Human-centered
Every tool is clinician-developed, tested and launched in collaboration with the organizations who use them and built to offer real results to real people.
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You provide the care.
We build the tools that make the system work
ITO Health is a Public Benefit Company built by clinicians and health professionals. We create human-centric tools that help care workers and benefits specialists connect people to the support they need.
The Problem
Policy is complex by design, organizations absorb the cost
Benefits applications discourage completion. Screenings take 30–60 minutes. Workers toggle between seven disconnected systems. The people who need help most keep falling through.
- 70%
- of eligible individuals never complete enrollmentKaiser Family Foundation
- 45m
- average time to complete a single benefits screeningITO Health field research
- $1.2K
- average cost per coverage gap for preventable ER visitsMACPAC
The Platform
One system connecting people to care
ITO Health supports the people closest to patients and communities — care managers, community health workers, benefits specialists, and clinical staff. Each product addresses a specific part of the work across screening, enrollment, recertification, and reporting, and together they form a connected system.
- Eligibility Decision Support
- Enrollment + Recertification
- Care Coordination
- Compliance-ready
- Measured Outcomes
HealthBase
For Clinicians & Care Teams
Social care coordination platform for FQHCs, community health workers, and care teams. Screens patients for Medicaid eligibility, manages referrals, case management workflows, and outcome documentation — from initial clinical encounter through documented benefit enrollment.
Learn moreHealthWorks
For Employers & HR Teams
Employer benefit navigation platform for frontline and hourly workforces. Screens employees for social determinants of health, then connects them to housing, food assistance, healthcare, and financial programs — with dedicated navigators who complete applications, not just referrals.
Learn moreMediKey
For Providers & Payers
Medicaid redetermination software that prevents procedural disenrollment. Automated text reminders, mobile-first renewal flows, recertification deadline tracking, and H.R. 1 work requirement exemption identification — for health systems, FQHCs, and payers.
Learn moreHealthEligible
For Eligibility Teams
Medicaid eligibility verification and decision support for eligibility technicians and government agencies. Deterministic logic across 120+ federal, state, and local programs surfaces auditable, defensible determinations that keep pace with policy changes.
Learn more
Measured Outcomes
What happens when the system actually works
- 88%
- Approval rate
- vs. 30% national average
- 13,412
- Applications submitted
- Year one of deployment
- 10×
- Benefits uptake increase
- Compared to pre-deployment baseline
A state human services department expanded access to critical safety net programs
Facing declining enrollment rates and a fragmented application process that discouraged completion, the department deployed HealthBase to unify eligibility screening across multiple programs. Within 12 months, approval rates nearly tripled and the volume of completed applications exceeded projections by 340%.
Read the full case study“The platform has reduced the time spent completing applications and has streamlined how staff support patients in navigating benefits and services. These efficiencies have allowed our team to focus more time on direct patient engagement and care coordination.”
Who We Are
ITO Health was founded by clinicians
We are care managers and policy experts who spent careers inside the systems we’re working to improve. We’re a Public Benefit Company—a human-centric, tech-enabled organization that uses information to build tools that drive measurable outcomes.
Built for change
Policy can shift with every budget cycle. Our systems adapt without re-engineering. Fast-reacting innovation is built into our infrastructure and our systems.
Holistic design
Housing, food, healthcare, income—your clients experience them together. We build for that.
Trusted By
The Approach
Not every platform works the same way
Turning policy into software requires more than encoding rules. The underlying approach determines how well systems adapt to change, handle complexity, and support real-world workflows. How your technology partner approaches policy, integration, and decision-making shapes what your team can actually accomplish.
| Criteria | Custom Builds | Referral Networks | ITO Health |
|---|---|---|---|
| Core model | Consultants hard-code your current policy | Directory + referral routing | Deterministic eligibility engine with policy-as-data |
| When policy changes | Change order. Recode. Retest. Redeploy. | Update your directory manually | Rules update automatically across platform |
| Decision support | Whatever you build and maintain | None — routing only | Every determination traceable to policy citation |
| Built for | Your current requirements only | Connecting to community resources | Benefits eligibility, enrollment, recertification, measurement |
| What you measure | Custom reporting you maintain | Referrals sent, referrals received | Approval rates, enrollment velocity, coverage continuity |
Find the right solution for your organization
Whether you’re a government agency, health system, or payer, we’re here to help you build a more connected system of care.