From the ITO Health team

Blog

Medicaid policy, health system operations, and social care technology — insights from the people building it.

3 results in health tech · Clear filters

Rx: Put the "Primary" back in Primary Care

Primary care improves outcomes and lowers costs, yet healthcare continues to underinvest in it. Here's why the system treats care as a gate instead of a foundat…

healthcarehealth tech

Why We Should Stop Talking About Healthcare Costs

Healthcare "costs" sound unavoidable. Healthcare spending is a choice. Reframing the language reveals who benefits from the system—and who pays.

customer servicehealthcare

Empathy is off-script

Most companies train their people to follow specific rules and use scripts to interact with customers – even in healthcare and health tech. Here's what to say w…